Zopim

Zendesk Chat is a renowned live chat software that stands as the go-to platform for both large enterprises and small businesses seeking to enhance their customer support experience. It brings the breadth of functionality from its web dashboard directly to the palm of your hand, ensuring you can manage conversations with visitors wherever you are.

As you utilize this chat solution, you will gain the ability to promptly manage, monitor, and respond to visitor interactions effectively. One of the key advantages is that it provides insight into the visitor's recent activity on your website and access to previous chat records, offering a personalized support experience. This contextual information helps to better understand the customer's needs, leading to higher satisfaction and the likelihood of purchase.

Real-time visibility of who is browsing your site enables proactive engagement with potential leads, establishing valuable connections. The software ensures you're alerted immediately when visitors arrive at your site with full push notification support, so you'll never miss an important message from a customer.

The platform supports efficient collaboration between agents with the agent-to-agent chat feature, enhancing teamwork and problem-solving. Response times see a significant improvement thanks to the shortcuts feature, which reduces the need for extensive typing and accelerates support.

Seamlessly toggle between the online dashboard and the mobile interface without interruption, picking up conversations right from where they left off. This seamless integration guarantees a consistent and efficient support process.

Zendesk Chat, previously known as Zopim, has been embraced by over 200,000 websites, with these users experiencing threefold increases in customer purchases when engaging through live chat. Discover the transformative effects and set up your free account to start delivering superior live support to your customers.